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Customer Support Engineer

New Delhi
Sales and Marketing
Full Time

3 months ago

Description

<p>Provide timely and efficient technical support to customers experiencing issues with photocopy machines and printers via phone, email, or on-site visits.Diagnose hardware and software problems, and guide customers through troubleshooting procedures.<br /> Install and configure photocopy machines and printers at customer sites, ensuring proper functioning and connectivity.<br /> Train customers on equipment operation, maintenance, and basic troubleshooting procedures.<br /> Perform routine maintenance and preventative maintenance tasks on photocopy machines and printers.<br /> Conduct equipment repairs when necessary, including replacing faulty components and troubleshooting complex issues.<br /> Maintain accurate records of service calls, repairs, and customer interactions.<br /> Document equipment configurations and any modifications made during service visits.<br /> Stay up-to-date with the latest products, technologies, and updates related to photocopy machines and printers.<br /> Provide product information and recommendations to customers based on their specific needs.<br /> &nbsp;</p>

Requirements

<p>High school diploma or equivalent (technical degree or certification is a plus).<br /> Proven experience in a similar role, with expertise in photocopy machines and printers.<br /> Strong technical knowledge of hardware, software, and networking related to photocopy machines and printers.<br /> Excellent problem-solving and diagnostic skills.<br /> Strong communication and interpersonal abilities.<br /> Ability to work independently and as part of a team.<br /> Customer-oriented with a focus on delivering high-quality service.<br /> Knowledge of safety procedures and best practices in equipment&nbsp;maintenance.</p>

Job Details

  • Company: XXXXXXX
  • Address: New Delhi
  • Job Type: Full Time
  • Experince : 1 - 2 Year
  • Monthly Salary : ₹ 15000 - 25000
  • No of Vacancy: 1
  • Job Shift: Day Shift

Posted By

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XXXX XXXX

CEO of XXXX XXXX

Company Details

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